Hi, I'm

Web Developer | Linux Enthusiast | Data Driven | Problem Solver

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About Me

Get to know me a little better

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Who am I?

Dedicated Technical Support Specialist with solid web development skills and a great experience in Linux environments, database management, and cloud technologies.

Proven track record of solving complex technical issues, implementing cybersecurity measures, and delivering exceptional customer experiences. Seeking to leverage my technical expertise in development, server management, and database administration to transition into a Junior Developer or DevOps role. Quickly learner and prone to adapt to environments that require agility, results and punctual deliveries. I always commit to engaging with my team to achieve the desired results.

HTML5 CSS3 JavaScript React Node.js SQL

Experience

My professional journey

2023, Sep - Present

Technical Support Specialist, Hostinger

Provided advanced technical support for web hosting environments including Linux server management, website troubleshooting, and database optimization. Developed custom solutions using PHP, JavaScript, and SQL while guiding customers through cybersecurity best practices and CMS implementations including WordPress and Laravel.

2023, Jan - 2023, Aug

CS Security Analyst, Binance

Investigated unauthorized account activities by analyzing transaction data, IP information, and device characteristics to prevent security breaches. Conducted threat assessments, implemented account protection measures, and provided essential cybersecurity recommendations while using analytical skills to identify patterns of potential fraud..

2022, Apr - 2022, Dec

Customer Support Specialist, Bitso

Managed technical support operations through Zendesk while maintaining SLA compliance and effective stakeholder communication. Documented requirements, escalated engineering issues, and implemented process improvements within a fast-paced cryptocurrency environment.

2018, Dec - 2022, Mar

Customer Support Team Leader, Teleperformance

Led a customer service team of 12-15 members providing coaching, feedback, and performance monitoring through KPI analysis. Conducted client meetings to improve project outcomes and quality assurance while providing technical support for a global streaming service.

2017, Aug - 2018, Nov

Technical Support Specialist, Teleperformance

Identified and escalated priority issues through technical support channels while maintaining advanced English communication skills. Collaborated with team members to improve customer support processes and provided technical assistance to help resolve complex issues.

Certifications

Education and professional certifications

University Degree

UFRN - 2016


Bachelor's Degree in Biology

University Degree

UNP - 2023


Bachelor's Degree in Systems Analysis and Development

Certification 1

UFRN - 2020


WEB DEVELOPER - MySQL (Postgrees) · PHP · JavaScript · HTML5 · CSS3 · Bootstrap (Framework)

Projects

Some of my recent work

Project 1

Short description.

HTML CSS JavaScript PHP
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Project 2

Short description.

React Node.js Postgrees
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Project 3

Short description

Ubuntu Bash MySQL
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Contact Me

Get in touch with me

Let's Connect

Name

Israel Paiva

Email

contact@iptech.tec.br

Phone

+55 84991891010

Location

Natal, Brazil